How a System Manager can setup a softphone on a PC
Navigate Pro can work as a Softphone on a Windows 10 or Windows 11 PC or it can Partner with your desk phone. In either mode it gives you the status of colleges phones, one click calling / call transfer, full call history, easy directory access. MAC users have the PCS60.
Download Navigate Pro on the PC https://max.splicecom.com/InstallNavigatePro.1.1.4.11.exe ,or
if you have an SV2 system you can use https://max.splicecom.com/InstallNavigatePro.2.0.0.21.exe
Run InstallNavigatePro.1.1.4.11.exe or InstallNavigatePro.2.0.0.21.exe
Windows will ask for administrator approval to do the installation, stay logged in as the normal user of the PC, just use an Administrators details to permit the installation.
Tick Install latest and Auto Start, click NEXT and let it run.
Click Yes to Launch Navigate Pro
Set the firewall to Allow Access in both Private & Public Networks.
SpliceCom have a Settings Guide
Then from the Setup Wizard select Softphone over internet(SSL)
Enter your details
If you see a !
then there is a problem with the connection to the server / the server details are wrong.
If Correct click OK
This computer / Navigate Pro is now setup
If you need to change the settings otherwise jump to Tips.
Click cogs icon on side of the program window Select User Configuration |
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Select Advanced -> Softphone
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Server Address is normaly yourorganisation.cticom.ms i.e. bloggs.cticom.ms Check with CTi Port is 5000 Hotdesk Number is your Extension Number Hotdesk Code is on the list CTi gave you SSL Enable – Tick Ensure your headset is connected and select its model from the Speech drop down list Note MAC address in Serial Number |
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Press Restart
The rest of the instructions needs to be done by a System Manager or CTi will do them for you
Log onto the SpliceCom SV1000 https://<IP address>/manager/admin or https://<yourorganisation>.cticom.ms;/manager/admin
Click Phones -> Unassigned Phones
Find MAC address of computer (should be only one there) – This is a security verification for the computer
Add Phone Only, Click Assign Phones
If Navigate Pro hasn't connected after a few seconds, in Navigate Pro click restart.
Navigate Pro should now be connected
If this computer is to be used on Wired AND Wi-Fi, connect to the Internet via the other connection and repeat 10) to 15)
This computer / Navigate Pro is now setup
User Guide is here https://iris.splicecom.com/downloadable.files/NavigatePro-User-Guide-V1.1.4.11.pdf
NP2 User Guide is here https://iris.splicecom.com//downloadable.files/NP2QRG-Feb-25-1-A4.pdf
Tips
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To make it easy to access, drag and drop the icon from the Hidden to the Main icon tray. |
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If you would like Navigate Pro to start with your computer you can tick Auto Launch, which is under Settings -> User Configuration -> General. There you will also find the ability to mute sounds coming from your PC while on a call i.e. Music or Video |
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If you want to see the status of other people / groups on the system also have click and dial / click and transfer, then set the Favourites to launch when Navigate Pro starts. This is under Settings -> User Configuration -> Advanced -> Favourite Panel. |
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If you would like Navigate Pro to Check for Updates you can tick Updates, which is under Settings -> User Configuration -> Advanced -> System Info. If a new version of Navigate Pro is available, then the task bar icon will show a red spot to denote an update is available, you will also see a message window. |
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If you want to edit your Favourites This is under Settings -> User Configuration -> Favourite. An easy way to add a Favourites is in Call History, right click the number, and then click the heart icon |
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Notes for Administrators
The Navigate Pro app normally connects to your Public IP address on port 5000 that is forwarded to the SpliceCom phone system gateway. However when you are in your office, on your office network this forwarding may not work, you then need to use the Internal IP address of the SpliceCom phone system gateway.
So your users don't need to keep changing the IP address in their app, you need to make a couple of new DNS records:
and on your internal DNS server set <YourOrganisation>.cticom.ms to point to the Internal IP address of the SpliceCom phone system gateway.
Your users then enter <YourOrganisation>.cticom.ms into the "Address" setting in the iPCS app
Registry Access
If your computers are locked down then you may need to tweak some Registry settings. Navigate Pro needs the user to have read and write accesses to some Registry folders, in particular:
- Computer\HKEY_CURRENT_USER\Software\Splicecom
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Splicecom
To allow Navigate Pro to auto-startup it needs access to NavigateSfbAutoStartupWithoutSfb in
- Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows
If you are running under RDS you need to set the EnableSoftphoneInRds key to have a value of 1 in
- Computer\HKEY_CURRENT_USER\Software\Splicecom\NavigatePro\UserPref
For Developer mode go into Settings -> User Configeration press and hold SHIFT then type IDDQD release SHIFT and you have the Developer tab
For logging In the 'Command Line Input Arguments' field enter -logcp and tick the box. Press Restart. Once it has restarted, Fully close the program and relaunch, now the logging is active.
Speach Quality
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To ensure the highest quality of call the system uses High Definition (HD) Audio, with error checking, but if someone has a poor Internet / network connection or an under powered / busy PC all that data may not get through within the allotted time, and the user will have a poor quality call. To reduce the amount of data needed, secure RTP can be used. VoIP uses SIP (Session Initiation Protocol) to start the call and RTP (Real-time Transport Protocol) to carry the speech. If the problem is in the same building as the SpliceCom System Controller then after checking for network congestion, tick If the problem is when the user is remote, then you need to make a new firewall rule opening your RTP ports and enable SRTP and STUN with port number on their Navigate Pro. |
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