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How a System Manager can setup a softphone on a PC


Navigate Pro can work as a Softphone on a Windows 10 or Windows 11 PC or it can Partner with your desk phone. In either mode it gives you the status of collages phones, one click calling / call transfer, full call history, easy directory access.

  1. Download Navigate Pro on the PC https://max.splicecom.com/InstallNavigatePro.

  2. Run InstallNavigatePro.

  3. Windows will ask for administrator approval to do the installation, stay logged in as the normal user of the PC, just use an Administrators details to permit the installation.

  4. As you have run the installation at the Administrative level the configuration doesn't want to save in the normal User profile. Accept the warnings.

  5. Set the firewall to Allow Access in both Private & Public Networks.

  6. Close Navigate Pro, then restart Navigate Pro as the normal user of the PC via the normal Windows program menu.

  7. Follow Guide https://iris.splicecom.com/downloadable.files/NavigatePro%20Installation%20Guide-August-21.pdf

    Navigate Pro softphone settings
  8. Click cogs icon on far right hand side

  9. Select User Configuration

  10. Select Advanced -> Softphone

    1. Gatekeeper is normaly splicecom.yourdomain

      i.e. splicecom.bloggs.co.uk Check with CTi

    2. Port is 5000

    3. Hotdesk Number is your Extension Number

    4. Hotdesk Code is on the list CTi gave you

    5. SSL Enable – Tick

    6. Ensure your headset is connected and select its model from the Speech drop down list

    7. Note MAC address in Network Interface

    Navigate Pro softphone settings
  11. Press Restart

    The rest of the instructions needs to be done by a System Manager or CTi will do them for you

  12. Log onto the SpliceCom SV1000 https://<IP address>/manager/admin or https://splicecom.<yourdomain>/manager/admin

  13. Click Phones -> Unassigned Phones

    Navigate Pro softphone settings
  14. Find MAC address of computer (should be only one there) – This is a security verification for the computer

  15. Add Phone Only, Click Assign Phones

    Navigate Pro softphone settings
  16. If Navigate Pro hasn't connected after a few seconds, in Navigate Pro click restart.

  17. Navigate Pro should now be connected

  18. If this computer is to be used on Wired AND Wi-Fi, connect to the Internet via the other connection and repeat 10) to 15)

  19. This computer / Navigate Pro is now setup


User Guide is here https://iris.splicecom.com/downloadable.files/NavigatePro-User-Guide-V1.1.3.65.pdf


To make it easy to access, drag and drop the icon from the Hidden to the Main icon tray.

Move Navigate Pro icon to System Tray

Navigate Pro Auto Launch settings

If you would like Navigate Pro to start with your computer you can tick Auto Launch, which is under Settings -> User Configuration -> General.

There you will also find the ability to mute sounds coming from your PC while on a call i.e. Music or Video

If you want to see the status of other people / groups on the system also have click and dial / click and transfer, then set the Favourites to launch when Navigate Pro starts.

This is under Settings -> User Configuration -> Advanced -> Favourite Panel.

Favourite settings
Navigate Pro Auto Update settings

If you would like Navigate Pro to Check for Updates you can tick Updates, which is under Settings -> User Configuration -> Advanced -> System Info.

If a new version of Navigate Pro is available, then the task bar icon will show a red spot to denote an update is available, you will also see a message window.

If you want to edit your Favourites

This is under Settings -> User Configuration -> Favourite.

An easy way to add a Favourites is in Call History, right click the number, and then click the heart icon

           Add To Favourite

Notes for Administrators

The Navigate Pro app normally connects to your Public IP address on port 5000 that is forwarded to the SpliceCom phone system gateway. However when you are in your office, on your office network this forwarding may not work, you then need to use the Internal IP address of the SpliceCom phone system gateway.

So your users don't need to keep changing the IP address in their app, you need to make a couple of new DNS records:

In your public DNS record set splicecom.<YourDomainName> to point to your Public IP address

and on your internal DNS server set splicecom.<YourDomainName> to point to the Internal IP address of the SpliceCom phone system gateway.

Your users then enter splicecom.<YourDomainName> into the "Address" setting in the iPCS app

Registry Access

If your computers are locked down then you may need to tweak some Registry settings. Navigate Pro needs the user to have read and write accesses to some Registry folders, in particular:

  • Computer\HKEY_CURRENT_USER\Software\Splicecom

To allow Navigate Pro to auto-startup it needs access to NavigateSfbAutoStartupWithoutSfb in

  • Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows

If you are running under RDS you need to set the EnableSoftphoneInRds key to have a value of 1 in

  • Computer\HKEY_CURRENT_USER\Software\Splicecom\NavigatePro\UserPref

For Developer mode go into Settings -> User Configeration -> Advanced press and hold SHIFT then type IDDQD release SHIFT and you have the Developer tab

All prices exclude VAT, and were correct on 23/10/2023 15:50:42 , but should only be used as a guide.