Cti Communications Ltd
Call us now for IT support and free advice
01242621621    01242621666  

sales@cticom.ms   support@cticom.ms

Microsoft Teams as a Phone System

If you have Microsoft Office 365 E3 licences you can add voice functionality by buying each user a “Phone System” user licence, then if those people are to make and receive external calls they will each need a “Calling Plan”.

Microsoft Calling Plans are expensive, instead you could add a SpliceCom SV1000 and use it as a gateway to gain access to much cheaper VoIP lines from different SIP providers, Microsoft call this “Direct Routing”

Just Teams

Team Phone System only provides a basic level of functionality and uses expensive special Teams phones but the softphone and smartphone apps are free

Teams Expensive phones and expensive Calling Plans

For some people a softphone on their computer or an app on their smartphone with the ability to make and receive could be fine, but most desk bound phone users prefer a physical phone, typical comments when using a softphone or app are suggested are:

How do I answer the phone if there is a problem with my PC or it is off?
I don’t want to sit with headset on all day just so I can hear my phone ring!
Why should I use my mobile for work calls?

This means you have basic users who each require an expensive phone and an expensive Calling Plan, the way round this is to use a SpliceCom Sv1000
as a gateway / "customer-provided Session Border Controller (SBC)"

Teams and SpliceCom Hybrid

Link Team to a SpliceCom SV1000 and use low cost phones, have cheap calls and more functionality

The Teams Phone System and the SpliceCom SV1000 act as a single system, yet the SpliceCom SV1000 can connect to far cheaper VoIP lines and supports
low cost display phones for basic users as well as a full set of complex telephony functions and reporting that is not available on Teams Phone System. A Teams / SpliceCom hybrid solutions lets you mix Free Teams softphone / app users with easy to use SpliceCom receptionist / complex call routing / call recording / call reporting / Call Centre providing extra functionality and keeping your costs down.

Basic Telephony Expensive Calling Plans Expensive Teams Phones Cheap Call Plans Yealink Phones iPCS Demo SpliceCom Information SpliceCom Information

All prices exclude VAT, and were correct on 25/11/2020 13:34:13 , but should only be used as a guide.