Microsoft Teams as a VoIP Phone System
If you have Microsoft Office 365 E3 licences you can add voice functionality by buying each user a Teams “Phone” user licence, then if those people are to make and receive external calls they will each need a Teams “Calling Plan”.
Microsoft Teams telephony functionality is limited and Teams Calling Plans are expensive, a better solution is to add a SpliceCom SV1000 use its multi-award winning functionality and as a gateway to gain access to much cheaper VoIP lines from different SIP providers, Microsoft call this "operator PSTN service" or “Direct Routing”
For some people a softphone on their computer or an app on their smartphone with the ability to make and receive call can be fine, but many office based users prefer a physical phone, typical comments when using a softphone or app are suggested are:
How do I answer the phone if there is a problem with my PC or it is off?
I don’t want to sit with headset on all day just so I can hear my phone ring!
Why should I use my mobile for work calls?
With Teams you have to pay for all users, this means you have basic users who each have an expensive Calling Plan, that is never used. The way round this is to use a SpliceCom SV1000
as a gateway / "customer-provided Session Border Controller (SBC)"
The Teams Phone and the SpliceCom SV1000 act as a single system, and the SpliceCom SV1000 can connect to far cheaper VoIP lines and supports
low cost display phones as well as a full set of complex telephony functions and reporting that is not available on Teams Phone alone, everyone benifits. A Teams / SpliceCom hybrid solutions lets you mix Free Teams softphone / app users with easy to use SpliceCom receptionist / complex call routing / call recording / call reporting / Call Centre providing extra functionality and keeping your costs down.
The obvious saving is that the SpliceCom SV1000 supports standard low-cost Yealink phones rather than expensive dedicated Teams only phones, but the biggest saving comes from not needing a Teams "Calling Plan" per user. The SV1000 uses the traditional telephone trick of sharing the lines among all users of the system, a typical organisation with 60 phones would have about 5 lines or channels in use at any time connecting them to the rest of the world.
Why pay £4,104 pa for 60 Calling Plans licences, when you could pay just £360 pa for the 5 channels you actualy need?
In 2023 Microsoft are offering "Teams Phone Standard" and "Teams Phone with Calling Plan" for an extra £5.70 extra per user per month, charity pricing can reduce the "Teams Phone" to £2.60 user per month, but the "Calling Plan" cost is the same. either way you save £5.70 per user per month by bypassing Microsoft's "Calling Plan".
If you don't have SpliceCom SV1000 then we can provide one which is effectively free within about a year, after that the ongoing savings and higher functionality are all to your advantage.
Truly spend less and get more.