Cti Communications Ltd
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FAQs - Frequently asked Questions

Here we list some of the questions people are always asking us and provide some answers to help you with your phone system, Wi-Fi, computer and general IT problems

Why is my Internet rubbish?

Many people complain their Internet connect is rubbish, yet they are relying on the basic router that is in sat in the corner of another room and was provided free when they signed up. Of course that's not going to give them the best experience, but what to do?

Why is my Wi-Fi rubbish?

There are may factors these include: speed supported by access point, distance from access point, how many things are connecting to the access point, what bands other access points in your area are using, construction of building.... see more

How do I tidy up my data cabinet?

Look at the layout of your cabinet, are all the panels at the top & the active (powered) kit lower down, mixing phone and data cables together? If so then the patch panels are common to both sets of the active equipment so move them to the middle then leads donít need to cross over each other Ė Up to voice and down to data. Patch the leads out so they go round the active equipment and if necessary you can just slide out old / faulty hardware without having to fight through lots of spaghetti. If you have gone to VoIP phones you can patch out all ports, have a very tidy cabinet and not need to touch it in the future.... see more

How to Separate two Networks ie Phone and Data?

There are two ways to separate your computer data network from your phone VoIP network and yet use the same router / firewall / Internet connection .... see more

How do I save money on my phone bill / get cheaper phone calls?

You can get a package with free calls, but with phone call charges in the UK often below 1p per minute and calls to mobiles are under 5p per minute, is a package actual a good deal?. For most people the largest element of the bill is line rental, now that too has come down or disappeared ...see more

How do I speed up Windows 10 or 11 and stop it using all my bandwidth?

By default Windows 10 & 11 can send everything you enter to Microsoft, it downloads news and weather update and other items to distract you from the job in hand. Microsoft want you to use their cloud storage. This takes processing power, and slows your machine starting, and eats up your bandwidth.... see more

SpliceCom Tips

What is the difference between Microsoft Teams & SpliceCom with Microsoft Teams? see here

Why should I buy a phone system from you? I know Microsoft Teams isn't quite there yet but they will get it to work. see here

What are my options for buying or renting a SpliceCom system? see here

How do I setup up my firewall so my SpliceCom system can connect with the exchange, and my remote users can register with it? see here

How do I setup things to stop my telephone system from being hacked see here

How do I setup the SpliceCom iPCS app on my mobile phone? see here

How do I setup the SpliceCom Navigate Pro to partner with my Yealink phone on my Windows 10 64bit PC? see here

How can my System Manager setup the SpliceCom Navigate Pro softphone on my Windows 10 64bit PC? see here

How do I setup the SpliceCom PCS60 to partner with my deskphone on my MAC? see here

How do I Hot Desk / Log-on onto a Yealink phone?

If the phone has a user dial *3<extension number>*<user code> press OK

If the phone says OFFline, dial extension number, press the Down arrow, dial user code, press OK

To log out dial *3 press OK

All prices exclude VAT, and were correct on 13/05/2024 13:16:34 , but should only be used as a guide.